Refund policy

Return & Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not satisfied, you can request a return or refund within 30 days of receiving your order—no questions asked.

📚 Table of Contents

1. Eligibility

  • Returns must be requested within 30 days of the delivery date.
  • The item must be in its original packaging. Lightly used products may still be eligible depending on the circumstances.
  • Proof of purchase (e.g., order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or discounted products
  • Gift cards
  • Items returned after 30 days

3. How to Request a Return or Refund

To initiate a return or refund, email our support team at support@purelymushroom.com with the following details:

  • Your full name
  • Order number
  • Reason for return

We’ll respond within 1–2 business days with next steps.

4. Refunds

If your request is approved, your refund will be issued to the original form of payment. Please allow 5–10 business days for the credit to appear, depending on your bank or payment provider.

5. Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping unless the item was incorrect, damaged, or defective.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery. We will send a replacement or issue a refund at no extra cost to you.

7. Contact Us

If you have any questions about this policy or your order, feel free to reach out:

Email: support@purelymushroom.com
Business Hours: Monday–Friday, 9am–5pm EST